Once we have received your order, we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
- Pay in  days: The payment period is 14 days from shipment of the goods. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, and the Netherlands.
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly installments according to the conditions stated in the checkout. The installment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Campaign codes should be entered during the checkout process in order to be valid. Attempting to add a campaign code after purchase will not be honoured. You cannot enter or receive a promo code reduction after you’ve made your order. Please make sure that you have entered the code correctly and that the correct amount has been reduced.
Orders made in another person’s name without consent, or otherwise will be reported to the authorities. HUES LABORATORIES holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel HUES LABORATORIES to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received.
All prices shown on www.hueslaboratories.com, are including VAT, in accordance with the applicable legislation.
Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that HUES LABORATORIES has no control over these charges and, since these charges are different for different countries, HUES LABORATORIES cannot predict their amount. HUES LABORATORIES advises you to contact your local customs office for further information.
Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Return shipping fee is paid by the consumer, cost may vary.
In case you return your product in order to receive a refund, and you do not pay the custom fees in advance.
HUES LABORATORIES reserve the right to deduct the custom fees from your money, before completing the refund.
HUES LABORATORIES has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The available product images and product descriptions reflect the products as fairly as possible. All claims made by HUES LABORATORIES in regard to the products, their origin and their characteristics is true to the extent of our knowledge. However, we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product. The pictures may differ depending on the color settings of your computer or device. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
The www.hueslaboratories.com website may include user generated content from social media applications or other sources. HUES LABORATORIES does not claim any ownership of rights to such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise have an issue with such content, please contact our customer service at email@example.com.
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